PainRank™ is a scoring system by CarComplaints.com that uses relative complaint analysis to determine which vehicles suffer the most defects. It's more than just complaint volume as the score also considers the average cost of repairs, the mileage at failure, the age of the vehicle, among other factors.
Bottom line: the higher the score, the more painful it is to own.
PainRank™ is a scoring system by CarComplaints.com that uses relative complaint analysis to determine which vehicles suffer the most defects. It's more than just complaint volume as the score also considers the average cost of repairs, the mileage at failure, the age of the vehicle, among other factors.
Bottom line: the higher the score, the more painful it is to own.
Mercury models have an average PainRank™ of 5.74.
| Rank | Model | Complaints | Score |
|---|---|---|---|
| 14th | Mountaineer | 498 | 19.38 |
| 13th | Mariner | 166 | 13.35 |
| 12th | Milan | 123 | 8.52 |
| 11th | Sable | 208 | 8.02 |
| 10th | Grand Marquis | 264 | 6.22 |
| 9th | Monterey | 28 | 5.37 |
| 8th | Cougar | 87 | 5.24 |
| 7th | Montego | 27 | 4.19 |
| 6th | Mariner Hybrid | 20 | 2.46 |
| 5th | Marauder | 8 | 2.09 |
| 4th | Tracer | 24 | 1.74 |
| 3rd | Mystique | 30 | 1.61 |
| 2nd | Topaz | 13 | 1.26 |
| 1st | Villager | 36 | 0.93 |
Mercury generations have an average PainRank™ of 3.64.
| Rank | Model | Complaints | Score |
|---|---|---|---|
| 28th | 2nd Generation Mountaineer | 401 | 17.99 |
| 27th | 1st Generation Mariner | 53 | 11.15 |
| 26th | 2nd Generation Mariner | 113 | 10.32 |
| 25th | 4th Generation Sable | 127 | 8.65 |
| 24th | 1st Generation Milan | 123 | 5.54 |
| 23rd | 1st Generation Monterey | 28 | 5.47 |
| 22nd | 8th Generation Cougar | 71 | 4.77 |
| 21st | 3rd Generation Sable | 55 | 4.41 |
| 20th | 3rd Generation Mountaineer | 67 | 4.28 |
| 19th | 4th Generation Grand Marquis | 140 | 4.21 |
| 18th | 3rd Generation Grand Marquis | 59 | 3.99 |
| 17th | 2nd Generation Grand Marquis | 62 | 3.87 |
| 16th | 3rd Generation Montego | 27 | 3.1 |
| 15th | 1st Generation Mariner Hybrid | 4 | 2.11 |
| 14th | 2nd Generation Mariner Hybrid | 16 | 2.04 |
| 13th | 2nd Generation Sable | 19 | 1.8 |
| 12th | 3rd Generation Tracer | 17 | 1.75 |
| 11th | 3rd Generation Marauder | 8 | 1.63 |
| 10th | 1st Generation Mountaineer | 30 | 1.61 |
| 9th | 1st Generation Mystique | 30 | 1.33 |
| 8th | 5th Generation Sable | 5 | 1.23 |
| 7th | 2nd Generation Villager | 16 | 1.08 |
| 6th | 1st Generation Topaz | 18 | 0.68 |
| 5th | 1st Generation Sable | 4 | 0.61 |
| 4th | 1st Generation Grand Marquis | 16 | 0.53 |
| 3rd | 7th Generation Cougar | 17 | 0.51 |
| 2nd | 1st Generation Villager | 20 | 0.47 |
| 1st | 2nd Generation Tracer | 7 | 0.32 |
| N/A | 1st Generation Tracer | 1 | N/A |
The best way to find out what's wrong with a vehicle is from the people who drive them. Not only do owner complaints help us rank vehicles by reliability, but they're often used to spark class-action lawsuits and warranty extensions. Plus, they're a great way to vent.